Dir-rooms

1 week ago

Kuala Lumpur, Malaysia Marriott International Full time

Job Description

**JOB SUMMARY**
Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property's rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment to the owner and company.
**CANDIDATE PROFILE**
**Education and Experience**:

- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Rooms Team**:

- Champions the brand's service vision for product and service delivery.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Monitors and promotes room rates, specials, and promotions at the residence.
**Managing Profitability**:

- Analyzes service issues and identifies trends.
- Works with Rooms team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
- Reviews and audits expenses.
**Managing Revenue Goals**:

- Monitors Rooms operations sales performance against budget.
- Reviews reports and financial statements to determine Rooms operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.
- Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
**Ensuring and Providing Exceptional Customer Service**:

- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Interacts with guests to obtain feedback on product quality and service levels.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphas guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Ensures that employees understand expectations and parameters for Room duties.
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
**Managing and Conducting Human Resources Activities**:

- Interviews and hires employees.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an 'open door policy' and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according

  • Rooms Attendant

    4 weeks ago

    Kuala Lumpur, Malaysia THE FACE Suites Full time

    **RESPONSIBILITIES**: 1. To ensure all rooms are to be cleaned according to The Face Suites standards and supply them with sufficient amenities. 2. To complete all rooms assign for the day before end of shift and report to supervisor if any rooms not accomplish. 3. To ensure lost and found items are properly recorded in room assignment report and forward...

  • Rooms Attendant

    1 day ago

    Kuala Lumpur, Malaysia THE FACE Suites Full time

    **RESPONSIBILITIES**: 1. To ensure all rooms are to be cleaned according to The Face Suites standards and supply them with sufficient amenities. 2. To complete all rooms assign for the day before end of shift and report to supervisor if any rooms not accomplish. 3. To ensure lost and found items are properly recorded in room assignment report and forward...

  • Rooms Attendant

    3 days ago

    Kuala Lumpur, Malaysia THE FACE Suites Full time

    **RESPONSIBILITIES**: 1. To ensure all rooms are to be cleaned according to The Face Suites standards and supply them with sufficient amenities. 2. To complete all rooms assign for the day before end of shift and report to supervisor if any rooms not accomplish. 3. To ensure lost and found items are properly recorded in room assignment report and forward...

  • Attendant-room

    3 weeks ago

    Kuala Lumpur, Malaysia Marriott International Full time

    Job Description *** Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with...

  • Rooms Attendant

    5 days ago

    Kuala Lumpur, Malaysia THE FACE Suites Full time

    **RESPONSIBILITIES**: 1. To ensure all rooms are to be cleaned according to The Face Suites standards and supply them with sufficient amenities. 2. To complete all rooms assign for the day before end of shift and report to supervisor if any rooms not accomplish. 3. To ensure lost and found items are properly recorded in room assignment report and forward...

  • Director of Rooms

    3 days ago

    Kuala Lumpur, Malaysia Pan Pacific Hotels Group Full time

    **Malaysia*** **PARKROYAL COLLECTION Kuala Lumpur*** **Rooms*** **Job Grade**: Full Time PARKROYAL COLLECTION Kuala Lumpur puts you in the enviable heart of Kuala Lumpur’s Golden Triangle, where shopping, entertainment and commerce all come together. Step outside our doors and experience a variety of food, available around the clock. Choose from a...

  • Room Attendant

    1 week ago

    Kuala Lumpur, Malaysia SOFITEL KUALA LUMPUR DAMANSARA Full time

    Enters and prepares the room for cleaning. Dusts the room and furniture. Replenishes guestroom and bath supplies. Checks and secures the rooms. Replenish amenities according to the operational standards. Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required Anticipate guests’ needs, respond promptly...

  • Room Attendant

    2 days ago

    Kuala Lumpur, Malaysia SOFITEL KUALA LUMPUR DAMANSARA Full time

    Enters and prepares the room for cleaning. Dusts the room and furniture. Replenishes guestroom and bath supplies. Checks and secures the rooms. Replenish amenities according to the operational standards. Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required Anticipate guests' needs, respond promptly and...

  • Room Supervisor

    4 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24013010 **Job Category** Housekeeping & Laundry **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned...

  • Room Supervisor

    4 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24062593 **Job Category** Housekeeping & Laundry **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned...

  • Housekeeping Room Attendant

    1 week ago

    Kuala Lumpur, Malaysia Sleeping Lion Suites Bukit Bintang Full time

    Responsible for all cleanliness of all guests rooms, pantry, store room, corridors, lift landing and staircases. - Ensures that all rooms are cleaned according to the hotel standards and that all rooms are supplied with sufficient amenities. - Occupied rooms should be cleaned with extra care by honoring the guests’ requests without re-organizing their...

  • Room Controller

    3 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24067036 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest request and preferences...

  • Rooms Controller

    3 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** Malaysian **Job Number** 23196316 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room...

  • Room Attendant

    2 days ago

    Kuala Lumpur, Malaysia Marriott International Full time

    **Job Description**: **The impact you'll make** When a guest walks into any of our rooms - imagine that first look around they take. Followed by that sigh of relief because they've arrived to their home away from home, be it for a night or a week, and it's perfect. Everything is exactly in its place. Crisp, pressed linens. Perfectly placed pillows. A...

  • Room Attendant

    2 weeks ago

    Kuala Lumpur, Malaysia Crowne Plaza Kuala Lumpur Full time

    Cleaning rooms and performing other housekeeping tasks. IHG Hotels & Resorts, one of the world’s leading hotel brands with the return of IHG’s much - loved Crowne Plaza brand for the first time in a decade will allow guests in Malaysia to enjoy one of the world’s largest premium hotel brands and its signature work/life blend experience while providing...

  • Room Controller

    5 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24079200 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room...

  • Room Assistant

    1 week ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24023080 **Job Category** Housekeeping & Laundry **Location** Fairfield Kuala Lumpur Jalan Pahang, No 1 Jalan Datuk Haji Eusoff Off Jalan Pahang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and...

  • Room Assistant

    4 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23156736 **Job Category** Housekeeping & Laundry **Location** Fairfield Kuala Lumpur Jalan Pahang, No 1 Jalan Datuk Haji Eusoff Off Jalan Pahang, Kuala Lumpur, Malaysia, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other...

  • Internship - Rooms Division

    2 days ago

    Kuala Lumpur, Malaysia Plenitude City Hotel Sdn. Bhd. Full time

    Responsible for supporting in the effective operations of the Rooms Division/Front Office function in the daily operations. Align with the Rooms Division/Front Office function with the overall strategy of the hotel. Novotel Kuala Lumpur City Centre is located in the Golden Triangle of Kuala Lumpur between PETRONAS Twin Towers and Bukit Bintang, less than 5...

  • Room Attendant

    1 week ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24058817 **Job Category** Housekeeping & Laundry **Location** Fairfield by Marriott Chow Kit Kuala Lumpur, No 1 Jalan Datuk Haji Eusoff, Off Jalan Pahang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from...