Technical Specialist

7 days ago

Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

**Job Description: Technical Specialist (WAN)**

**Duties and Responsibilities**
- Responsible to deliver the services associated with WAN Service Module including Service Level Reporting based on the scope set out in the MSA
- Own the Service Levels and contractual commitments including the Service Level reporting for the WAN Service Module
- Re-purpose/re-mobilize the critical operational resources to meet any immediate requirement across Service Delivery and Operations.
- Drive Continuous Service Improvement for WAN Service Module in the region
- Own and implement the Business Continuity plan for the operations
- Responsible for the demand and consumption of the WAN Service module
- Support BASF Service Delivery Managers in delivering their responsibilities.
- Participate in customer calls and be contact for regional customers to respond/support on potential design questions
- Support to Operations Team on Incidents and complex requests
- Travel within region may be required
- Minimum Job Entry Requirements
- Working experience of 8-10 years on Networking Technologies.
- Experience on Large Enterprise Networks in Service assurance area preferably at Service Delivery level.
- Strong experience on EIGRP, OSPF, BGP, MPLS, CoS, QoS, VRF, VLANS, and VPNs.
- Strong experience in SDWAN technology (preferably CISCO Viptela)
- Must have CCNP (Routing & Switching)/CCIE R&S desirable
- Strong analytical skills to resolve problems.
- Ability to coordinate with various teams involved in the BASF Contract to deliver the services to the customer on time also with the committed quality.
- Ability to manage multiple tasks in a fast-paced complex network environment.
- Strong skills on MS Office for reports and preparation of RCA
- Self-starter with attention to detail and ability to maintain focus over long periods of time.
- Ability to work “on call” support at odd hours as needed.
- Besides fluent in English additional Language is desired

Strong hands-on experience on the following (mandatory)Grade: U4/P1; Location: in region (SA/NA/EMEA/AP/China)
- Routers - Cisco ASR 1001-X, Cisco ASR 1001-HX, Cisco ASR 1002-HX
- SDWAN - C8500/C8300/C8200/8500L

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM5,000.00 - RM12,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Early shift
- Holidays

Work Location: In person

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