Technical Specialist
3 days ago
Company Description
VADS Business Process Sdn. Bhd. is a leading Business Process Outsourcing (BPO) provider dedicated to delivering innovative solutions for customer engagement, operational efficiency, and digital transformation. Operating across Malaysia and Indonesia, VADS manages over 50 million annual interactions with the support of over 12,000 skilled professionals. With offices in key locations such as Kuala Lumpur, Cyberjaya, Kuching, and Jakarta, VADS collaborates with industry-leading partners to ensure the highest quality service. The company emphasizes growth, success, and excellence in service through certified professionals and cutting-edge technology.
Role Description
This is a full-time, on-site position located in WP. Kuala Lumpur. The Technical Specialist will be responsible for providing exceptional technical support and customer service. Responsibilities include troubleshooting technical issues, analyzing and identifying effective solutions, communicating with customers to address their needs, and ensuring operational efficiency.
Qualifications
- Strong Analytical Skills to identify and solve technical problems effectively
- Excellent Communication skills for explaining technical solutions clearly to both technical and non-technical users
- Proficiency in Troubleshooting and providing Technical Support
- Customer Service proficiency with a focus on delivering a positive client experience
- Ability to work collaboratively and effectively within a team environment
- Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
- Prior experience in a BPO or technical support role is advantageous
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