Technical Operations Specialist

We are seeking a talented individual to join our Claims Operations team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Technical Operations Specialist - Claims (Marine Cargo/ Motor/ A&H)

Claims Operations (Supporting Hong Kong)

• Processing General Insurance Claims includes, verifying claim documentation, evaluating claim eligibility, determining coverage parameters, and calculating appropriate claim settlements.

• The ultimate objective is to facilitate a streamlined and accurate claims handling process, ensuring prompt and equitable resolutions for a diverse range of non-motor insurance policies in Hong Kong.

We will count on you to:

• Adjudication and processing of claims (General Insurance) within turnaround time.

• Ensure computed claims settlement and verified reimbursements from insurers are valid.

• Diligently monitor and follow-up on unsettled claims with insurers and/or outstanding information from clients. 

• Interact with stakeholders to ensure proper execution of tasks.

• Provide advice to clients on queries related to policy coverage, claims preparation and operation and other advisory role.

• Effective interpersonal skills, presentation and competency in insurance claims management

• Prepare claims statistic report on a monthly basis include, updating the documentation processes.

• Proactively identify problems with the team or client and provide solutions.

• Participate in project initiatives to improve efficiency and productivity of the department.

What you need to have:

• At least a Bachelor's degree in any field

• Minimum 7 years working experience in General Insurance claims

• Good work ethics with high level of integrity, detailed oriented, compliant and process driven

What makes you stand out:

• Ability to read Traditional Chinese

• Have experience in handling Marine Cargo or Motor or Accident & Health Claims processing

• Experienced in training juniors in technical claims processing

• Willing to learn and take on new challenges

• Excellent coordination skills and ability to work with multiple stakeholder

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.