Mandarin Customer Success Specialist for a Top Bpo

4 days ago

Selangor, Malaysia Gratitude Inc. Full time

**Role**:Customer Success Specialist

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service Customer oriented Customer Care customer success customer support- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- To ensure professional, efficient, and quality service to Clients.
- To accept and execute client instructions
- To ensure efficient problem and complaint resolution
- To cross-sell additional Bank products and services
- To capture client feedback for future improvement
- To capture the nature of Client contacts
- To meet productivity standard
- To acquire product knowledge and service skill through staff briefing and coaching from Team Manager
- Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter
- Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information
- Pro-actively support to customers to prevent damage to brand loyalty
- Identify and escalate priority issues through proper channels when necessar
- Works with other team members in identifying better ways in providing better customer support
- Maintains and improves quality of service by giving recommendations
- Keeps job knowledge up to date by attending upskill training to improve skill
- Meet all key performance indicators set by the company and client
- Adhere to the policies set by the company

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