Hospitality Attendant

3 days ago


Kuala Lumpur, Malaysia THE HOUSE OF TASTE SDN BHD Full time

**Job Summary**:
We are seeking a highly motivated and experienced Hospitality Attendant to oversee the overall operations of our upscale non-halal establishment. This role will be responsible for managing the daily operations, ensuring exceptional guest experiences, and providing personalized service to VIP guests, including serving VIP dining experiences.

**Responsibilities**:
Operations Management:

- Oversee the day-to-day operations of the establishment, ensuring smooth functioning and adherence to quality standards.
- Monitor service levels, guest satisfaction, and operational efficiency, making necessary adjustments as required.

Guest Service and VIP Dining:

- Provide exceptional personalized service to VIP guests, ensuring their needs and preferences are met.
- Oversee VIP dining experiences, including menu selection, table setup, and coordination with the culinary team.
- Serve VIP guests with utmost professionalism, attention to detail, and a deep understanding of fine dining etiquette.

Staff Training and Leadership:

- Recruit, train, and mentor the service staff, promoting a culture of excellence and guest-centric service.
- Conduct regular training sessions on service standards, fine dining protocols, and VIP guest handling.

Relationship Management:

- Develop and maintain strong relationships with VIP guests, understanding their preferences and anticipating their needs.
- Act as a point of contact for VIP guests, addressing their inquiries, requests, and concerns promptly and effectively.

Operational Efficiency and Financial Management:

- Implement strategies to optimize operational efficiency, improve productivity, and control costs.
- Collaborate with the finance team to monitor and manage budgets, revenue targets, and cost controls.

**Qualifications and Requirements**:

- Proven experience in a similar role within a luxury hotel or upscale establishment.
- Strong knowledge of fine dining etiquette, wine pairing, and VIP guest service.
- Proficient in written and spoken Chinese language
- Exceptional communication, interpersonal, and leadership skills.
- Ability to work in a fast-paced environment, multitask, and prioritize effectively.
- Proficiency in relevant hospitality software and systems.

**Working hours**:

- Monday to Friday (9 hours inclusive 1 hour break)
- Saturday & Sunday (Overtime pay is provided if working required)

Expected salary:

- To be discussed based on experience and qualification

Supplemental pay types:

- High salary, monthly performance incentive, tips and year end performance bonus

Eligibility
- This vacancy is for Malaysian and Malaysian PR

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

Schedule:

- Monday to Friday
- Weekend jobs

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)


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