Receptionist / Customer Service Executive

2 days ago

Kota Damansara, Malaysia VEC Veterinary Clinic Full time

Coordinate and maximise the number of appointments, optimising the appointment with the veterinarians.
- Manage the system of booster and check-up reminders with clients. Perform necessary reminders to customers with medical or surgical appointments.
- Register, maintain and keep client information constantly updated
- Replenish stationery and pantry refills at appropriate timing intervals.
- Perform stock checks for stock replenishment and expiry alerts.
- Raise purchase order and stock reception.
- Ensure all services and products are invoiced, and payment is made accordingly.
- Minimize and keep track of the number of unpaid accounts, promptly reporting them to management and following up with clients
- Be familiar with payment or claims from Pet Insurance
- Prepare daily closing and ensure the amount matching
- Keep the reception area neat, clean, well-ventilated and looking professional, record and pass on any complaints or feedback
- Ensure no clients leave the practice without either a new appointment scheduled or an updated appointment physical or digital card
- Provide accurate client education and product promotion.
- Any ad hoc task assigned by management

**Requirements**:

- Fresh graduates are encouraged to apply. Training will be provided.
- Experience working in a call centre for the BPO industry/ bank/ insurance/ hotel/ healthcare is preferable.
- Able to communicate effectively with clients and colleagues.
- Able to handle pets in a tender, loving and caring manner.
- Willing to learn and passionate.
- 5 days a week. The rest day is on weekdays.
- Willing to work at Kota Damansara

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Health insurance

Schedule:

- Day shift
- Night shift
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Yearly bonus

Ability to Relocate:

- Kota Damansara: Relocate before starting work (required)

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