Laundry Manager

**LAUNDRY MANAGER**

Mandarin Oriental, Kuala Lumpur is looking for a Laundry Manager to join our Laundry team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

**About the job**

Based at the Mandarin Oriental, Kuala Lumpur / within the Housekeeping Department in Kuala Lumpur, the Laundry Manager is overseeing all laundry operations, such as washing, drying, and pressing linens and uniforms, to ensure high-quality standards. They also assist the Director of Housekeeping with budgeting, reporting, and coordinating with other departments. The Laundry Manager reports to the Director of Housekeeping.

**As the Laundry Manager, you will be responsible for the following duties**:

- **Daily operations**: Manage the efficient washing, drying, pressing, and folding of guest room linens, food and beverage têxtiles, and staff uniforms.
- ** Staff management**: Supervise, train, schedule, and motivate laundry staff to ensure quality and efficiency.
- ** Quality control**: Inspect linens for stains and damage, perform minor repairs, and ensure all items meet the hotel's quality standards.
- ** Inventory and supplies**: Track inventory of linens, detergents, and other supplies, and requisition new items as needed.
- ** Equipment maintenance**: Ensure laundry equipment is properly maintained, cleaned, and serviced, coordinating with the engineering department for repairs.
- ** Budget management**: Manage the departmental budget, control operational costs, and maximize financial performance.
- ** Safety and hygiene**: Enforce health, safety, and hygiene standards in the laundry area and ensure compliance with hotel policies and local regulations.
- ** Interdepartmental coordination**: Collaborate with other departments, like housekeeping and food and beverage, to meet their needs and resolve any related issues.
- ** Record keeping**: Maintain accurate records of laundry operations, equipment usage, and staff schedules.

**As the Laundry Manager, we expect from you**:

- Minimum SPM qualification or a hotel school graduate preferably.
- A minimum of 3-5 years of laundry management experience.
- Effective communication skills.
- Ability to think critically, handle guest issues, and manage operational challenges.

**Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- EPF (Employees Provident Fund) contributions (higher than the norm)
- SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
- Public holiday entitlement based on Malaysian calendar
- Exceptional rest area & colleagues engagement activities.

**We’re Fans. Are you?