Service Attendant

3 days ago

Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

Responsible for picking up and delivery of in-house guest laundry.
- Responsible to collect and deliver outside guest laundry / dry cleaning.
- Responsible for delivering all guest items punctually, accurately, professionally, and courteously.
- Collect laundry and dry cleaning bags from guest rooms and ensure that guest name, room number, and laundry pieces are listed.
- Count and verify all items collected as per laundry price lists/laundry sheets signed by the guest and note down any discrepancies or damages on the same sheet.
- Check all items for damage or stains and take appropriate action to rectify these issues.
- Report immediately to the superiors in case any valuable items like cash, jewelry, credit cards, etc. are found in guests’ cloth pockets.
- Responsible for processing the guest’s clothing on the correct equipment/machines using the appropriate chemicals and temperature.
- Once processed, neatly fold or hang the clothing as requested by the guest on the laundry sheet.
- Sorts employee uniforms for appropriate action like washing, dry cleaning, pressing, or sending for repair to the hotel’s tailor.
- Able to process the staff uniforms on the correct equipment using the appropriate chemicals and temperature.
- Once processed, hangs and transports clean uniforms to Housekeeping.
- Shakes wet sheets, table linens, and napkins before ironing to spread them out.
- Responsible for feeding washed linens and napkins into the iron folder or calendar machine.
- Retrieves folded linens and stacks or hang clean linens as appropriate.
- Sorts clean towels, rugs, and robes.
- Uses towel folder and manual folding for bath towels, washcloths, rugs, and robes.
- Assist in the loading and unloading of dryers and sort out washed laundry items
- Operates and maintains folding equipment, presser, and iron.
- Operates and maintains washer, dryer, dry cleaning machine, etc.
- Report any technical problems or deficiencies to the Laundry manager or maintenance team.
- Place folded product on appropriate rack.

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