Order Fulfillment

5 days ago


Batu Kawan, Malaysia Agensi Pekerjaan HM Resources Sdn. Bhd. Full time

We are seeking a proactive and detail-oriented professional to serve as the central point of contact for customer expedite requests and global planning coordination. This role is responsible for ensuring timely and accurate delivery of spare parts and materials, meeting committed timelines and performance targets.

**Key Responsibilities**:

- Act as the primary liaison for customers and the Global Planning team to manage expedite requests and confirm spare parts delivery commitments within agreed timelines.
- Coordinate, follow up, and escalate with regional warehouses to ensure timely shipments and achieve fulfillment cycle time performance targets.
- Work closely with purchasing and production teams to meet committed response time goals.
- Schedule and monitor Stock Transport Orders (STOs), supplier purchase orders, and production timelines to ensure on-time delivery to the Spares warehouse.
- Collaborate with purchasing and production planners to manage material shortages, overdue deliveries, and potential schedule interruptions on a daily basis.
- Maintain accurate and up-to-date records in the QuickBase expedite database.
- Reschedule Stock Transfer Purchase Orders (STPOs) and Re-ATP Sales Orders in SAP based on material availability and supplier delivery commitments.
- Proactively escalate issues to meet delivery and commitment deadlines.

**Requirements**:

- Minimum of 3 years of experience in order fulfillment, with exposure to planning, inventory management, procurement, production control, product lifecycle management, and customer order processes.
- Hands-on experience with SAP SD/MM modules.
- Previous experience in order fulfillment or expediting within capital equipment or product-based industries.
- Strong interpersonal and written communication skills, with the ability to work cross-functionally across teams.
- Flexible to work across different time zones, including US and Asian time zones, due to global meeting requirements.
- Degree or Diploma in Supply Chain Management, Business Operations, or a related field.

Pay: From RM3,500.00 per month

Schedule:

- Monday to Friday

Work Location: In person



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