Cib Operations

Job Description:
The Operations Quality Assurance (QA) hub is the essential function team to perform continuous monitoring and testing on existing controls to meet increasing demand on mitigating control residual risk and self-assessment from regulators. As a line function, the role has continued to evolve to fit the demand from both Operation management and control environment and be more efficient and effective to assure the quality of operation production. By producing regular MIS, the team provide valuable insight for senior management to assess the Operational Risk undertaking. QA is responsible for testing and executing the quality assurance on Operation BAU performance to support business on a sustainable and healthy manner. QA works in partnership with the Operations Control Management (OCM) team to provide the Operations BAU team with a comprehensive view of control execution quality on an ongoing basis.

Key Responsibilities

This role is a combination of routine QA testing, project management, and advisory role for APAC QA and OCM community. The person will be working closely with the regional/country Operations BAU teams, regional/country OCM teams, APAC QA hub sub-teams/local team members and other stakeholders to help facilitate QA business and various initiatives, evaluate the execution quality of the control for CIB Operations. Also, the person will be expected to assist in planning for a QA and control strategy.

Perform Quality Assurance in APAC
- Team member based in Malaysia and extend services to APAC countries
- Conduct quality assurance testing on operation implementation according to the testing steps embedded SOP on a timely manner
- Record the progress and any observation in MIS once the test is completed
- Follow up remediation action and coordinate with action owners for progress tracking and prepare operation related meeting deck within deadline
- Implement QA Program for APAC CIB Operations - the program should cover across various businesses (e.g. WPO and Markets)
- Implement the program by partnering with OCM colleagues and Operation partners
- Report to the senior management on findings and improvement points.
- Perform the QA as a tester or QA reviewer
- Prepare the Operations QA/control related meeting deck and participate or chair the internal Operation control meetings
- Oversee the implementation of actions required in SOP embedded into testing steps timely

Deliver Productivity Improvement
- Improve the efficiency and effectiveness of existing QA testing process by utilizing Alteryx, IDQ, Qlikview,AI, or any other digital solution in variety of areas including but not limited to MIS and report preparation, QA and self-tests, etc.
- Deliver Automation (optimization) program / AI initiatives of QA process locally/regionally

**Qualifications**:

- Bachelor's degree
- At least 4 years of relevant QA / Controls / Audit / Regulatory experience within the banking industry is required
- Previous relevant corporate bank product or securities or future and options knowledge is required
- Previous relevant working experience in bank or securities firm, future and options firm is required
- Previous relevant Control/Audit/Operational Risk/Compliance Testing/Operation experience is desired
- Good organization and time management skills to handle multiple tasks within tight timeline
- Comfortable with change, ambiguity, debate, conflict and informed risk taking
- Be able to work independently as well as being a team-player
- A relevant professional qualification, technique skillsets, intellectual automation/AI machine learning /digitalization experience is desirable
- We're a global company whose primary business language is English and so fluency in English is required