Data Center Technician

5 days ago

Johor Bahru, Malaysia EPS Ventures Sdn Bhd Full time

**Position: Data Center Technician**

**Tenure: 6-12 months contract**

**Location: Johor Bahru**

**Salary: RM 7000 - RM 9000**

**Working Hours: Shift Basis**

**Responsibilities**:

- Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, and software.
- Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status.
- Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution.
- Working on standardization projects for both hardware and software under technology stack; while providing consistent system uptime as expected in an IaaS environment.

**Requirements**:

- Strong background in Linux
- Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment).
- Responsible for a shift in a 24/7/365 working environment including on-call rostered basis shift
- Solid knowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling)
- Performance Management/Troubleshooting
- Base Operating System Installation
- Ability to understand internal customer problems and provide technical solutions in a timely manner.
- Ability to understand customer urgency and sensitivity of a problem.
- Ability to speak confidently and communicate clearly with internal customers.
- Ability to work well within a demanding customer environment and delight customers.
- Strong Adherence to Process and be a process champion.

**Job Type**: Contract
Contract length: 6 months

Pay: RM7,000.00 - RM9,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Rotational shift

Work Location: In person

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