Banking Operations

5 days ago

Bandar Utama, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

**Responsibilities**
- Be our Analyst in our **Business Banking Operations - Micro, Small, and Medium Enterprises (MSME)**:

- Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.
- Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation.
- Ensure day-to-day operations comply with the regulatory and internal requirements.
- Leverage technology to drive a high degree of digitalisation and scalability.
- Analyse potential pitfalls across the process cycle for product launches and system roll out, which may impact operations effectiveness.
- Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots
- Process all internal operations related to MSME banking on our digital platform transaction processing, and ad-hoc handling.
- To achieve satisfactory completion rate of all assigned tasks on MSME products

**The must haves**:

- Process Management - Ability to streamline processes and workflows for MSME banking operations, leveraging digital journey coupled with manual handling techniques to ensure efficiency and accuracy.
- Issue Resolution - Act as a point of escalation for complex customer edge-cases, complaints, and operational issues, providing timely and effective resolution to maintain high levels of outcome
- Collaboration -Work closely with cross-functional teams, including product development, business, and customer service, to align MSME banking operations with overall business objectives and strategy.
- Bachelor's degree in Business Administration, Finance, Economics, or related field.
- Minimum of 2 years of experience in banking operations, with a focus on MSME segment.
- Strong understanding of MSME banking processes and procedures, with experience in manual handling within a digital banking environment.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Good communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Knowledge of regulatory requirements and compliance standards governing MSME banking operations.
- Credit Analyst and Risk Management background will be a plus point for this role.

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- 13th month salary

Application Question(s):

- Must be able to work from office at First Avenue, Bandar Utama.
- Must be able to join IMMEDIATELY. Please indicate here.

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