IT Intern

2 days ago


Petaling Jaya, Malaysia Eastin Hotel Kuala Lumpur Full time

**About Us**
Eastin Hotel Kuala Lumpur is currently undergoing a full rebranding and transformation to align with the standards of a renowned international 5-star hotel brand. As part of this exciting journey, we are looking for a dedicated and passionate Trainee

**Position Summary**

The IT Intern will support the hotel’s Information Technology team in daily operations, troubleshooting, and projects. This internship provides practical exposure to IT systems used in the hospitality industry.

**Key Responsibilities**
- Assist in maintaining and troubleshooting hotel IT systems.
- Provide first-level technical support to associates on hardware and software issues.
- Support installation, configuration, and updating of hardware/software.
- Assist in monitoring network performance and connectivity.
- Help ensure IT security protocols and data protection measures are followed.
- Document IT support activities, incidents, and resolutions.
- Participate in IT-related projects such as system upgrades, migrations, or digital transformation initiatives.
- Work with the IT Manager on preventive maintenance schedules for systems and equipment.
- Provide support for guest-related IT services (business center, internet connectivity, in-room technology).

**Learning Outcomes**
- Hands-on experience with IT operations in a hotel environment.
- Exposure to property management systems.
- Knowledge of hotel IT infrastructure and data security.
- Development of troubleshooting, problem-solving, and communication skills.
- Understanding of IT’s role in enhancing guest experience and hotel efficiency.

**Requirements**:

- Currently pursuing Diploma/Degree in Information Technology, Computer Science, or related field.
- Basic knowledge of networking, hardware, and software troubleshooting.
- Strong interest in hospitality technology.
- Good communication and interpersonal skills.
- Ability to work independently and in a team.
- Willingness to learn and adapt in a fast-paced hotel environment.

**Job Type**: Internship
Contract length: 3-6 months

Pay: RM800.00 - RM1,000.00 per month

**Benefits**:

- Meal provided

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)

**Location**:

- Petaling Jaya (preferred)

Work Location: In person


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