Junior Technical Support

1 week ago

Bangsar South, Malaysia EPS Ventures Sdn Bhd Full time

Join our high-growth team to keep our **e-wallet production services** stable and responsive. You’ll handle escalation tickets, monitor live systems, analyze logs/DB data, support merchant integrations, and collaborate with SRE/Developers/Solution Architects to meet SLAs.

**Must-Have Experience (Strict)**
- **Minimum 2 years and maximum 5 years** in Technical/Production Support or IT Operations.
- **Applicants with more than 5 years’ experience will not be considered.**

**Shift Schedule**
- **10:00 AM - 8:00 PM** — **WFO**:

- **6:00 PM - 4:00 AM** — **WFH**:

- **2:00 AM - 12:00 PM** — **WFH**

Rotational roster including nights, weekends, and public holidays.**Key Responsibilities**
- Triage and resolve **escalation tickets** from end users and merchants.
- **Monitor** production e-wallet services for uptime, performance, and incidents.
- Assist Developers/Solution Architects with **production queries**.
- Analyze **logs and databases** for investigations, reporting, and analytics.
- Support **merchant integration** and production environment activities.
- Work closely with **SRE/Dev/SA** to resolve issues within SLAs.
- Occasional travel where required; duties may evolve with business needs.

**Requirements**:

- Degree in **Computer Science/Engineering** or equivalent experience.
- Strong troubleshooting using **logging, DB queries, and support tools**.
- Experience in **technical on-call (24×7)** or shift-based environments.
- Excellent **analytical and problem-solving** skills; persistent in root-causing.
- Composed under pressure; able to handle multiple priorities professionally.
- Strong **English** communication (Mandarin is an advantage).
- Nice to have**:Mobile** and **Java** development knowledge.

**What We Offer**
- Competitive salary + **shift allowance**.
- Impactful role in a **global, tech-driven** environment.
- Growth, learning, and exposure to modern tooling.

**Job Types**: Full-time, Permanent

Pay: RM5,000.00 - RM6,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Work Location: In person

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