Customer Onboarding Executive

2 weeks ago

Hang Tuah Jaya, Malaysia Softinn Solutions Sdn Bhd Full time

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute videoabout our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Here is our principle to sales - We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.

As a Customer Onboarding Executive, your primary responsibility is to guide new customers (hotels) through the onboarding process and ensure a smooth and successful transition to using our products. Your role is crucial in building a positive first impression and establishing a strong foundation for a long-lasting customer relationship. You will work alongside the sales executive.

**Job Responsibility**:

- Engage with prospects to understand their needs and assist in Softinn SaaS product account setup.
- Coordinate with the sales team onboard prospects to customers.
- Conduct online product demos and product training.
- Helping the sales team in handling inbound sales inquiries promptly and professionally
- Gather feedback from customers on their onboarding experience and their suggestions for product improvements

**Job Requirements**:

- Passionate about hotel technology (software, system and hotel industry).
- Develop deep knowledge about the products & services offered by Softinn.
- Good communication skills and presentation skills.
- Has excellent command of English and Bahasa Melayu (knowing Mandarin is a plus point).
- Ready to learn things, proactive, result-driven, organized and detail-oriented.

**Not Mandatory, but BONUS if**:

- Has working experience in a sales department or customer-support department
- Familiar with SaaS (software-as-a-service) business
- Familiar with HubSpot
- Familiar with the hotel industry
- Understand inbound sales

**Report to Work options**:

- Melaka branch

**You Should Join if**:

- You enjoy solving customer's problems with digital solutions.
- You love to win and are willing to go the extra mile.
- You believe a better product helps improve efficiency and bring smiles to hoteliers.

**You should NOT join if**:

- You don't enjoy learning new skills.
- You don't enjoy interacting with customers remotely.
- You don't enjoy helping customers gain more value for using our products.

**Salary Range**:

- RM 2,000 to RM 4,000 (not including commission)

**Employee Benefits**:

- Medical insurance coverage
- Free Flow of Snacks
- Casual dress code
- Monthly Potluck Party
- Attractive commission

**Additional Perks for Your Role**:

- HubSpot CRM Licenses (Sales Pro + Marketing Hub Pro)
- HubSpot CRM Certification (Certificate with your name on if you pass the test)
- The mobile phone call and data plan allowance

Pay: RM2,000.00 - RM4,000.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Ayer Keroh: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer support: 1 year (preferred)

  • Customer Onboarding Executive

    7 days ago

    Hang Tuah Jaya, Malaysia Softinn Solutions Sdn Bhd Full time

    Softinn is a hotel technology company. Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute videoabout our products. We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are...

  • Customer Success Executive, Onboarding/app Support

    1 week ago

    Petaling Jaya, Malaysia Food Market Hub Full time

    Our Customer Experience team is more than just a group of individuals - we are a close-knit team dedicated to creating meaningful and lasting connections with our customers. We believe that our collective strengths are far greater than the sum of our individual talents. Are you a self-starter, collaborative and passionate about scaling a fast-growing...

  • Customer Onboarding Specialist

    1 week ago

    Petaling Jaya, Malaysia Food Market Hub Full time

    Our Customer Experience team is more than just a group of individuals - we are a close-knit team dedicated to creating meaningful and lasting connections with our customers. We believe that our collective strengths are far greater than the sum of our individual talents. Are you a self-starter, collaborative and passionate about scaling a fast-growing...

  • Onboarding Executive

    4 days ago

    Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Language Proficiency – Fluent in Mandarin & English (spoken, written, and reading)Experience – At least 1 year in onboarding or customer service support (any industry)Communication Skills – Strong ability to handle queries, objections & interact effectivelyNeed to work experience in KYC OR AML.Problem-Solving – Good reasoning, analytical skills &...

  • Onboarding Specialist

    4 days ago

    Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled and dedicated individual to fill the role of Onboarding Specialist. This position involves working closely with customers to ensure a smooth onboarding experience.Key Responsibilities:Work with customers to understand their needs and provide personalized support.Assist customers with placing online orders...

  • Onboarding Analyst

    1 week ago

    Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    OverviewThe Onboarding Analyst will be responsible for onboarding new clients, making them ready to use the platform, and supporting them during their first weeks as a user.QualificationsJob Requirements:Min 2 years of work experience in onboarding, customer success, or a similar role, preferably in a reputable and international SaaS company or...

  • HR & Admin Executive (Fresh Graduate Welcomed)

    2 weeks ago

    Hang Tuah Jaya, Malaysia IMPROVAGE PRECISION SDN BHD Full time

    **Policy and Procedure Development**: - **Review and Update Policies**: Ensure company policies comply with laws and regulations. - **Work Instructions and Standards**: Maintain consistent and compliant work instructions and standards. 2. **Safety, Health, and Environment (SHE)**: - **Health and Safety Programs**: Develop and manage safety programs. -...

  • Internship Administration

    2 weeks ago

    Hang Tuah Jaya, Malaysia MF TECHNOLOGY SUPPLY & SERVICES (M) SDN. BHD. Full time

    JOB RESPONSIBILITIES: 1. Answering and directing calls professionally to provide customers with information about the business or resolve any queries. 4. Updating customer information, reviewing data, entering accounting records and entering phone conversations into a database. 5. Onboarding new team members to introducing new employees to management and...

  • Internship Admin Business

    2 weeks ago

    Hang Tuah Jaya, Malaysia MF TECHNOLOGY SUPPLY & SERVICES (M) SDN BHD Full time

    JOB RESPONSIBILITIES: 2. Identify and comprehend the project's requirements in order to obtain the greatest solutions and consequences. 4. Updating customer information, reviewing data, entering accounting records and entering phone conversations into a database. 5. Creating infographic data, such as a catalogue, for customer reference based on data...

  • CUSTOMER SERVICE EXECUTIVE

    4 days ago

    Hang Tuah Jaya Municipal Council, Malaysia BENANG GEMILANG ASIA SDN BHD Full time

    CUSTOMER SERVICE EXECUTIVE (based in Melaka)The role involves providing excellent customer service to ensure an efficient and profitable business by increasing customer satisfaction, loyalty, retention, and exceeding customer expectations. You will manage the company's social media and eCommerce channels, as well as handle traditional inquiries via telephone...