Customer Program Manager

1 week ago

Johor, Malaysia Celestica Electronics (S) Pte Ltd Full time

**Requirements**:

Preferably with at least 5 to 7 years of working experience, especially in a related environment & program management skills.
- Good interpersonal skills for effective communication at all levels, including with senior management, customers, suppliers and factory personnel. Pleasant personality and people-oriented
- Numerically inclined with strong logical thinking and business acumen
- Proven experience managing a team and a team player with a well-developed leadership style and mature personality.
- Working knowledge of SAP is preferred
- Understand the business and can forecast revenue and control costs ensuring compliance with the quote and contract agreements.
- Ability to read, analyze and interpret technical operations, supply chain and financial reports. Ability to respond to common inquiries or complaints from customers.
- Ability to effectively present information to internal and external executive management.
- Demonstrates expert functional, technical and people and/or process management skills.
- Able to work independently and customer-focused, Positive thinking, independent and able to work under pressure to meet tight deadlines.
**Roles & Responsibilities**:

- Responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinating the delivery of products and services, aligned to the expectation of the client.
- Focus is on benefit realization, adherence to contract agreements and managing scope creep to maintain expected/quoted financial performance while minimizing risks and maximize opportunities.
- Be the focal point of communication with customers for the in-charge project
- Coordinate engineering, purchasing, planning and production activities to meet customer's requests.
- Monitor all phases of projects through various reports and communicate to customers.
- Monitor and ensure EC teams timely implementation of ECO and communicate cost impact to customers to recover E&O
- Respond to customer inquiries and complaints.
- Monitor and ensure all necessary documentation is received from customers to successfully launch new products and make changes to existing products.
- Ensure profitability of the Program undercharge.
- Supervise the various activities of the Program and Planning teams
- To implement and review cost reduction localization program with the customer.
- Ensure compliance to contract and/or customer-specific requirements/Statement of Work (SOW) and be responsible to document additional agreements not included in the contract.
- Develop and maintain business relationships Maximize customer satisfaction.
- Manage the relationship with the customer through weekly, monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments or overall progress of the account.
- Coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.)
- Monitors, reports and coordinates any troubleshooting of accounts receivables (AR)
- Approves changes to standard costs and updates sales price. Claims raw materials premium and PPV to the customer when applicable.

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