Cashier

5 days ago

Kuala Lumpur, Malaysia Haniffa Sdn Bhd Full time

**ob Description - Cashier**

**Position Title: Cashier**
**Department: Frontline / Checkout**
**Reports To: Operations Manager**

**Job Purpose**

To ensure smooth, accurate, and efficient customer transactions at the checkout counters while maintaining a high level of service and professionalism. Cashiers are responsible for handling payments, safeguarding the company's cash flow, and delivering positive customer experiences in line with Hanifa’s service standards.

**Key Responsibilities**

**1. Transaction Management**
- Operate POS (Point-of-Sale) terminals for cash, debit/credit cards, e-wallets, and voucher payments.
- Issue receipts and ensure every transaction is recorded correctly.
- Process refunds, exchanges, and voids following company policies.

**2. Cash & Float Handling**
- Maintain assigned cash float at the start of the shift.
- Balance and reconcile till accurately at the end of the shift.
- Report immediately any cash discrepancies, counterfeit money, or system errors.
- Ensure the cash drawer remains secured and never left unattended.

**3. Customer Service**
- Greet customers politely and handle transactions efficiently.
- Answer basic customer inquiries and direct them to relevant departments.
- Handle complaints or escalations at checkout and refer to a supervisor if needed.
- Maintain queue discipline and manage heavy customer traffic during peak hours.

**4. Housekeeping & Compliance**
- Keep the checkout counter clean, tidy, and well-stocked with bags, receipt rolls, etc.
- Follow standard operating procedures (SOPs) for all cashiering activities.
- Comply with audit, security, and anti-theft protocols.
- Support store promotions (e.g., loyalty cards, vouchers, special offers).

**5. Teamwork & Support**
- Assist colleagues during peak hours or staff shortages.
- Cooperate with the security team to prevent theft or fraud.
- Participate in cashier training, SOP refreshers, and audits.
- Provide feedback to the supervisor on system issues or customer concerns.

**Job Requirements**
- Minimum SPM or equivalent qualification.
- Basic knowledge of mathematics and computer literacy.
- Pleasant personality with strong customer service skills.
- Honest, disciplined, and trustworthy in handling cash.
- Willing to work on shifts, weekends, and public holidays.
- Prior cashier or retail experience is an advantage.

Pay: RM2,700.00 - RM3,200.00 per month

**Benefits**:

- Opportunities for promotion

Work Location: In person

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