Pickleball Front Desk Officer

1 week ago

Bukit Mertajam, Malaysia Picker Pickle (M) Sdn Bhd Full time

The on shift facility specialist is responsible for overseeing the daily operations of Picker Pickle’s pickleball and social space, ensuring a high-quality experience for all players and visitors. This role requires proactive facility maintenance, and excellent customer service to create a welcoming environment that aligns with Picker Pickle’s community-driven values.
- **Facility Management**:

- Open and close the facility on time, ensuring security and readiness.
- Monitor cleanliness, equipment functionality, and overall facility upkeep.
- Organise and restock supplies for courts, café areas, and common spaces
- **Customer Relations**:

- Greet and assist visitors, provide information about services, and address inquiries.
- Manage court bookings, reservations, and payments.
- Resolve customer concerns promptly and professionally.
- **Staff Coordination**:

- Coordinate and work able to work on shift.
- Ensure understand Picker Pickle’s service standards and guidelines.
- **Safety & Compliance**:

- Enforce facility safety protocols, including rules on court usage.
- Perform regular safety inspections and address any hazards immediately.
- Ensure compliance with local regulations related to health, safety, and facility use.
- **Event Support**:

- Assist in planning, setting up events or group activities as required.
- Coordinate with marketing for special promotions and assist in event day logistics.
- **Reporting & Inventory Management**:

- Maintain inventory records for equipment, supplies, and merchandise.
- Prepare weekly reports on facility usage, incidents, and customer feedbac

**Job Types**: Full-time, Part-time

Pay: RM2,000.00 - RM3,000.00 per month

Expected hours: 48 per week

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Early shift
- Evening shift
- Holidays
- Monday to Friday
- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bukit Mertajam: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Language**:

- English (required)

Expected Start Date: 02/01/2025

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