Front Office

5 hours ago

Bukit Bintang, Malaysia AMBASSADOR MGMT SDN BHD Full time

A hotel front office is the reception area where guests check in and out, get information, and request services. It's a central part of the hotel's operations.

**Responsibilities**:
Reservations: Handle bookings by phone, online, or in person
Check-in and check-out: Manage the arrival and departure processes
Guest services: Provide information, take messages, and resolve guest complaints
Concierge services: Help guests with travel arrangements, bookings, and local information
Financial transactions: Settle accounts or provide currency exchange

Staff
Front desk staff: Greet guests, answer questions, and provide information
Shift leaders: Ensure exceptional guest experiences by managing arrivals, departures, and guest needs

Software
Larger hotels may use front desk software to automate and streamline activities
Customer experience
Front desk staff should be trained in active listening, critical thinking, problem solving, and emotional intelligence

**Job Details**

**JOB INFO & REQUIREMENT**
- Contract Type
- Full-time
- Job Type
- Non-Executive
- Experience Level
- 1-3 years
- Job Categories
- Tourism/Hotels
- Minimum Education Required
- Front office education can include high school diplomas, bachelor's degrees, certificates, and courses. Front office workers are often the first point of contact for customers, so they need to be well
- Language Required
- Bahasa Malaysia
- Nationality Preferred
- All Nationalities
- Gender Preferred
- All Genders
- Own Transport
- Car/Van

**SALARY & OTHER BENEFITS**
- Salary

**RM 1,800 to RM 2,000 per month

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