Front Office and Housekeeping Supervisor
4 days ago
Front Office & Housekeeping Supervisor
Join us at KAITE PROPERTY MANAGEMENT, a wholly owned subsidiary of Berjaya, and a fast-paced, growing hospitality company managing short-stay homes in the heart of Kuala Lumpur.
As a Front Office & Housekeeping Supervisor, you will play a crucial dual role in ensuring smooth daily operations at both the front desk and in-room cleanliness. You'll lead by example, support the guest service team, coordinate housekeeping operations, and ensure that every guest enjoys a seamless and comfortable stay.
Job Description:
- Supervise front office and housekeeping teams to ensure a high standard of guest service and property cleanliness.
- Oversee guest check-in/check-out processes, payments, and guest records with accuracy and efficiency.
- Respond promptly to guest inquiries, feedback, and complaints, ensuring resolution in a professional manner.
- Coordinate room readiness with the housekeeping team to meet check-in schedules and cleanliness standards.
- Conduct regular inspections of guest units and public areas to ensure they meet operational standards.
- Prepare daily task lists, and reports for both front office and housekeeping staff.
- Train, guide, and motivate team members to follow SOPs and deliver exceptional service.
- Manage inventory of housekeeping supplies and coordinate smart lock/key card preparations.
- Liaise with maintenance and other departments to report issues and follow up on resolutions.
Requirements:
- At least 2 years of experience in hospitality or property management, with exposure to both front office and housekeeping operations.
- Strong communication skills in English and Bahasa Malaysia (additional languages are a plus).
- Excellent leadership, problem-solving, and organizational skills.
- Familiarity with OTA platforms, booking systems, and housekeeping protocols (training provided if necessary).
- High attention to detail with a hands-on approach.
- Flexible to work weekends, public holidays, and various shifts as needed.
Job Type: Full-time
Pay: RM2, RM3,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
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