Front Office Lead

2 weeks ago

Bukit Bintang, Malaysia Kaite Property Management Sdn Bhd Full time 30,000 - 60,000 per year

Front Office Lead

Join us at KAITE PROPERTY MANAGEMENT (a wholly owned subsidiary of Berjaya), a fast-paced growing hospitality company managing short-stay homes in the heart of Kuala Lumpur.

As a Front Office Lead, you will play a key role in supervising guest service operations, ensuring the smooth daily running of the front office team, and upholding service excellence. This position is ideal for someone with strong leadership skills who enjoys guiding a team while staying hands-on with guest interactions.

Job Description:

  1. Lead, supervise, and motivate the Guest Service Officers to deliver warm, professional, and consistent service.

  2. Oversee daily front office operations including check-in/check-out, guest inquiries, and issue resolution.

  3. Act as the escalation point for guest complaints or complex requests, ensuring timely and satisfactory solutions.
  4. Monitor and manage staff schedules, shift handovers, and daily task allocation.
  5. Ensure proper handling of payments, deposits, receipts, and financial records in line with company SOPs.
  6. Coordinate closely with housekeeping and maintenance teams to ensure units are guest-ready and service standards are met.
  7. Maintain accurate guest records, booking details, and prepare daily/weekly reports for management.
  8. Provide training, coaching, and guidance to Guest Service Officers to build a service-oriented team culture.
  9. Support management in implementing service improvements, new procedures, and guest feedback initiatives.
  10. Ensure compliance with safety, security, and company policies at all times.

Requirements

  • Proven experience in hospitality, customer service, or front office operations, with at least 2 years in a supervisory role
  • Excellent communication skills in English and Bahasa Malaysia (other languages are an advantage)
  • Strong leadership, interpersonal, and problem-solving skills
  • Familiarity with booking systems or OTA platforms is preferred
  • Ability to multitask, work under pressure, and maintain professionalism at all times
  • Flexible to work on weekends, public holidays, and shifts

Job Type: Full-time

Pay: RM2, RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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