Persistent Servicing
1 week ago
**Architecture & Engineering (10%)**:
Leverage understanding of contact center operations DFO configuration in CXOne.
Leverage understanding of concepts and execution of architecture and engineering in the development and deployment of Genesys, inContact, Cisco, Microsoft, and/or Avaya contact center omni channel solutions.
Drive architectural standardization and documentation for the contact center environments.
**Business Engagement (10%)**
Interact with business customers and end user services to design and implement enhancements for DFO.
Lead discussions with automation in mind with an underpinning focused on enhancing both customer experiences & productivity enabling all outcomes to be measured.
**DFO Business Analysis & Design (20%)**
Ability to comprehend and implement best practices for contact centers, analyze routine production problems and direct and implement corrective changes to reduce failures and improve redundancy and recovery.
Design, document and develop DFO flows and integration.
Drive architectural standardization and documentation for the contact center environments.
**Automation (60%)**
Develop operational process automation using efficient technologies & procedures for Move, Adds, and Changes to DFO services.
Leverage agile approaches and DevOps experiences for accelerated design and deployment, and documentation to improve automation, and improve operational models.
Technical configuration for DFO.
Ability to leverage the CXOne API's and integrations across an enterprise environment.
**Other [10%]**
Undertake other business analysis/process improvements as assigned from time to time.
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Persistent Servicing
1 week ago
Malaysia Chubb Full time**Implementation & Support of CX One (70%)**: Implementation and support of various types of contact center solutions with a focus on the Nice CXOne platform. Work closely with business technologist and operating leads to develop new capabilities and operating models. Responsible for technical documentation, development and troubleshooting Nice CXOne...
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Persistent Servicing
1 week ago
Malaysia Combined Insurance Full time**Implementation & Support of CX One (70%)**: Implementation and support of various types of contact center solutions with a focus on the Nice CXOne platform. Work closely with business technologist and operating leads to develop new capabilities and operating models. Responsible for technical documentation, development and troubleshooting Nice CXOne...
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Persistent Servicing
1 week ago
Malaysia Chubb Full time**Architecture & Engineering (10%)**: Leverage understanding of contact center operations DFO configuration in CXOne. Leverage understanding of concepts and execution of architecture and engineering in the development and deployment of Genesys, inContact, Cisco, Microsoft, and/or Avaya contact center omni channel solutions. Drive architectural...
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Analyst, Priority Service Team
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Malaysia AudioCodes Limited Full time**Location**:Malaysia / Philippines **Summary**: The Business Development Representative (BDR), APAC, is responsible for the proactive follow up and qualification of all inbound marketing generated sales leads in APAC markets. The BDR owns the lead management process entirely from the point of lead creation through conversion to sales opportunity and...
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Client Relationship Manager
4 days ago
Malaysia Exness jobs for internal candidates Full time $30,000 - $50,000 per yearYour role at Exness:A member of the specialized client-facing department focussed on delivering exceptional customer service to high value client segments, ensuring they receive prompt, efficient and effective support, as well as retention of high value clients through a value-driven relationship-based approach. As a key front-line function within the...