Assistant Manager, Claims

1 day ago

Kuala Lumpur, Malaysia Tokio Marine Group Full time

**Responsibilities**:

- Investigate negotiate and settle claims independently within authority limit.
- Handle, process and recommend settlement for approval by superior for claims beyond the authority limit.
- Assist to implement administer monitor and improve claims workflow and procedures.
- Verify and approve reserves on new claims.
- Registration and/or claims adjustment to ensure the claims data processing input are accurate and maintained at high standard.
- Handle correspondence, inquiries, complaints and respond on timely manner.
- Supervise and guide subordinates to ensure claims processes comply with the guidelines, procedures and service standard of the Company and/or BNM guidelines.
- Conduct regular claims review and ensure reserves are adequately provided and any adjustments updated.
- Monitor performance of adjusters by conducting monthly meeting to resolve any issues/problems causing delay and to ensure timely submission of adjuster’s reports.
- Regular meeting with panel Solicitors to resolve issues for expedient settlement.
- Monitor claims trend and keep HOD informed of adverse trend/areas of concern.
- Prepare claims reports as required.
- Manage subordinates under the unit.

**Requirements**:

- Min Degree holder preferably Law degree or professional qualification in Insurance, i.e. AMII/ ACII, etc.
- Minimum 5 years in TPBI/ Motor claims experience.
- Experience in handling litigation files.
- Strong verbal and written communications.
- Good analytical, problem solving, decision making and organizational skills.
- Excellent attention to detail.

How to apply?
- Please submit a detailed resume, stating your expected and current salary and notice period required.
- Write to us

**Human Resource Department**
Level 20, Menara Hap Seng 3,
Plaza Hap Seng,
No. 1, Jalan P. Ramlee,
50250 Kuala Lumpur.

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