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Assistant Manager, Motor Claims
2 weeks ago
Responsibilities
- Handle, process and recommend settlement of claims diligently in accordance with policy contract, company policy and procedures.
- Approving claims for the peers with lower authority within the department benchmark/turnaround time.
- To assist Unit Head to monitor general enquiries and ensure complaints are attended within the benchmark set by the department.
- To ensure outstanding claim files are reviewed yearly and ensure claim reserves are adequate with status updated.
- To assist Unit Head with report generation from Merimen system e.g. OD daily productivity, etc.
- To authorize payments.
- To handle incoming enquiries from internal or external parties via emails, phone calls and letters.
- To authorize, deny and determine extent of insurer's liability on case of discharge that surpasses the authority of an Executive.
- To ensure claims recommendations and decisions are complied with legal requirements, industry regulations, company policies and professional codes.
- Keep ratio of outstanding claims at healthy level.
- Highlight to supervisors and/or HODs of any deficiency in policy coverage and adverse claims trends to facilitate corrective and appropriate action.
- Identifying potential fraud and make appropriate referrals.
- To assist Unit Head with any projects entrusted to the Unit and to lead team members in certain projects.
- To accept any roles that the management may assigned from time to time.
Requirements
- Minimum Degree holder or Professional Qualification in Insurans.
- Minimum 5 years' experience in motor claims handling.
- Experience in delivering client focused solutions based on customer needs.
- Good communication and written skills.
- Good analytical, negotiation and problem solving skills.
- Motor Claims knowledge.