Manager, Non-Motor Liability Claims

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Berjaya Sompo Insurance Berhad Full time 90,000 - 120,000 per year

Manager, Non-Motor Liability Claims

A hands-on leader with a genuine passion for claims handling, responsible for delivering prompt, fair, and high-quality claims services to ensure customer satisfaction. The role requires strong technical knowledge, sound judgment, and adherence to company policies, procedures, and regulatory standards.

The key responsibilities will include but are not limited to:

  • Review, verify, and approve claim recommendations within assigned authority limits, ensuring compliance with company guidelines and procedures.
  • Process and escalate claims exceeding authority limits to the relevant superior for approval.
  • Supervise and guide team members to ensure claims are handled in accordance with the Company's Claims Service Standards and Bank Negara Malaysia's Guidelines on Claims Settlement Practices.
  • Manage claims professionally to uphold the Company's reputation for fairness, quality service, and customer satisfaction.
  • Oversee and approve reserves for new and adjusted claims within authority limits, ensuring accuracy and adherence to company practices.
  • Authorize claims payments within authority limits and escalate those exceeding limits as required.
  • Conduct periodic reviews of outstanding claims (at least annually) to ensure adequate reserves and timely follow-up on pending matters.
  • Drive prompt settlement of claims to maintain a low outstanding ratio.
  • Continuously review and enhance claims procedures and workflow for greater efficiency and effectiveness.
  • Handle correspondence, inquiries, and complaints promptly and professionally to achieve timely resolution.
  • Engage with service providers, intermediaries, and clients to resolve issues and facilitate early settlement.
  • Monitor claims trends and highlight adverse developments or areas of concern to the Head of Department/Section Head.

Job Specification:

  • Bachelor's degree in a relevant discipline.
  • 8 to 10 years of experience in claims handling, preferably in Non-Motor Liability.
  • Proven ability to work independently and perform under pressure.
  • Strong analytical, problem-solving, and decision-making skills with high initiative and proactiveness.
  • Excellent verbal, written communication, and presentation abilities.
  • Hands-on leader capable of managing tight deadlines in a fast-paced, dynamic environment.
  • Highly organized, disciplined, and detail-oriented with strong leadership and teamwork skills.
  • Able to build effective relationships and work well with individuals at all organizational levels.

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