Assistant - Customer Care (Sunway 163 Malls)

1 week ago

Kuala Lumpur, Malaysia Sunway Group Full time

**_Sunway Malls_**
- Sunway 163 Malls, Mont Kiara

**Description**:
We are seeking a dedicated and customer-oriented individual to join our team as an Assistant - Customer Care. This role plays a vital part in creating a positive and memorable shopping experience for our visitors. Key responsibilities include:
**Customer Interaction**:

- Responding promptly to feedback and inquiries through our omni-channel system (CEH), telephone calls, and face-to-face interactions.
- Assisting customers with directions, information, and resolving concerns efficiently and professionally.

**Emergency Support**:

- Managing emergency accidents and incidents by providing immediate assistance and coordinating with relevant teams.

**Communication**:

- Making announcements related to mall events, promotions, and important updates to keep customers informed.

**Service Assistance**:

- Supporting customers with the loaning of amenities, such as strollers, wheelchairs, and umbrellas.
- Handling lost and found cases, including assistance for lost children or senior citizens.

**Counter Operations**:

- Managing the opening and closing of the customer service counter while ensuring all procedures are followed.

**Exceptional Service Delivery**:

- Going the extra mile to delight customers, especially during festive seasons, by providing personalized service and memorable experiences.

**Why Join Us?**
- Be part of a dynamic and supportive team dedicated to delivering world-class service.
- Gain opportunities to grow and develop within a leading organization in the shopping mall industry.
- Contribute to creating exceptional experiences for our customers and the community.
- If you are passionate about customer care and thrive in a fast-paced, service-oriented environment, we would love to hear from you

**Requirements**:
**Job Requirements**:

- Language Skills:

- Proficiency in both written and spoken English and Bahasa Malaysia. Knowledge of additional languages is an advantage.
- Customer Service Experience:

- 2 to 3 years of relevant experience in Customer Service, Hospitality, F&B, or the Hotel and Management industry.
- Interpersonal Skills:

- Excellent communication and problem-solving skills to handle diverse customer needs with empathy and professionalism.
- Location Flexibility:

- Willingness to be based at Sunway 163 (Mont Kiara, KL).

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