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Admin Customer Service Assistant

2 weeks ago

Johor Bahru, Malaysia iCARES Smart IoT Sdn Bhd Full time

Responsibilities

As an Admin cum Customer Service Assistant, you will be responsible for the following tasks:

- Providing administrative support to the team, including data entry, filing, and document management
- Handling customer inquiries and resolving issues in a timely and professional manner
- Maintaining accurate records and updating databases as needed
- Coordinating with internal teams to ensure seamless project implementation
- Developing and maintaining relationships with customers to ensure high levels of satisfaction
- Assisting with special projects and initiatives as needed
- Maintaining a clean and organized workspace, and adhering to company standards
- Staying up-to-date with new technologies and processes to improve efficiency and productivity

**Requirements**:
To succeed in this role, you will need:

- 1-3 years of experience in administration or customer service
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in Microsoft Office, including Word, Excel, and Outlook
- Excellent customer service skills, with a focus on providing timely and professional support
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Willingness to learn and adapt to new technologies and processes
- Ability to maintain confidentiality and handle sensitive customer information
- Posses own transport

Pay: RM2,200.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Work Location: In person