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Customer Service Team Leader

2 weeks ago

Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

**Responsibilities**:

- Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
- Provide clear instructions on complex issues.
- Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
- Facilitate effective communication with relevant departments to ensure successful business implementation.
- Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
- Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
- Complete other assigned tasks from superiors.

**Requirements**:

- Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
- Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
- Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
- Proficient in using office software with a strong learning ability.