Customer Service Team Leader
3 days ago
職責:
- 管理和指導日常客戶服務任務的順利進行,監督、輔導、理順流程,進行標準化考核,提升客戶服務效率。
- 對複雜問題提供清晰的指示。
- 與客戶服務品質控制團隊合作進行知識培訓、處理投訴和其他重要任務。
- 促進與相關部門的有效溝通,確保業務順利實施。
- 協助部門領導落實決策,執行具體規劃,達成團隊目標。
- 協助員工職涯發展規劃,提升員工滿意度,引導建構正向的工作氛圍,培養有凝聚力的團隊。
- 完成上級交辦的其他任務。
要求:
- 精通英語語言能力,熟悉英語表達,有2-3年相關客戶服務管理經驗。
- 組織能力強,適應力強,注重細節,抗壓性強,責任感強。
- 優秀的人際溝通能力,能與各部門建立高效率的協作關係。
- 熟練使用辦公室軟體,具備較強的學習能力。
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