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Customer Service

2 weeks ago

Johor Bahru, Malaysia ELITE TRANSFORM TEAM Full time

**About the role**

Become a key part of the Elite Transform Team as a Customer Service Representative. This full-time position is based in Medini, Johor and will see you playing a vital role in delivering excellent customer service to our valued clients. Whether you thrive in a fast-paced environment or enjoy building meaningful relationships, this varied and challenging role could be the perfect next step in your career.

**What you'll be doing**
- Actively listening to customers, understanding their needs, and providing tailored solutions
- Maintaining accurate records and documentation of customer interactions
- Identifying opportunities to improve customer satisfaction and process efficiencies
- Collaborating with cross-functional teams to ensure a seamless customer experience
- Adhering to company policies, procedures, and service level agreements

**What we're looking for**
- Previous experience in a customer service or call centre role, preferably within the service industry
- Excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support
- Strong problem-solving and critical thinking skills to quickly identify and resolve customer issues
- Adaptability and the ability to thrive in a fast-paced, dynamic environment
- Proficiency in using computer systems and technology to effectively manage customer interactions
- A genuine passion for delivering exceptional customer service

**What we offer**

At Elite Transform Team, we are committed to creating a positive and inclusive work environment where our employees can thrive. We offer a range of competitive benefits, including:

- Comprehensive medical and dental coverage
- Generous paid time off and holiday leave
- Opportunities for professional development and career advancement
- Team-building activities and social events to foster a strong company culture
- Flexible work arrangements to support work-life balance

Pay: RM2,700.00 - RM4,516.48 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Work Location: On the road