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Customer Service Consultant

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Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

**Requirements**:

- With 1+ years of hands-on experience in the fintech or blockchain industry.
- Ability to articulate issues or problems to internal departments.
- Knowledge of blockchain would be an advantage.
- The ability to communicate in Mandarin would be an advantage.
- Good and positive attitude with a keen interest in learning.

Responsibility
- Deliver fair outcome to our customers and ensure the quality of service in place.
- Actively share customer feedback with internal departments to improve the customer experience.
- Actively respond to the feedback received from social media.
- Work with internal teams to ensure the pre & post service for all products are in place.

**Benefits**:

- Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
- Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
- Employee engagement, recognition, and appreciation programmes
- Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
- Comprehensive insurance coverage
- Festival gifts, Wedding gifts, birthday vouchers, etc.
- Team Building