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Customer Service Consultant

2 weeks ago

Johor Bahru, Malaysia AGENSI PEKERJAAN RECRUIT ADVANCE SDN BHD (1466416-K) Full time

**ONLY FOR MALAYSIAN**

**Customer Service Consultant Job Description**

We are looking for an energetic, well-spoken customer service consultant to join our team and answer questions and requests from our customers. The responsibilities of the customer service consultant include addressing inquiries, resolving issues, and providing information on our products and services.

**Customer Service Consultant Responsibilities**:

- Listening to customer concerns and providing information, answers, or responses.
- Taking orders and processing billings and payments.
- Obtaining and correctly recording customer information.
- Reviewing and making changes to customer accounts.
- Handling customer complaints and processing returns effectively.
- Keeping records of customer interactions.
- Ensuring customer satisfaction or referring customers to supervisors.
- Identifying opportunities to up-sell other products and services.

**Benefits**:

- Accommodation provided for outstation.
- Shuttle services provided.
- Training provided.
- 6 Days allowance.
- Night shift allowance.

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM4,200.00 per month

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Night shift
- Rotational shift
- Weekend jobs

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)
- Cantonese (required)