Customer Service Trainer

7 days ago

Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

**Roles & Responsibilities:  **
- Responsible for welcoming trainees and completing icebreaking sessions
- Responsible for on-site and online trainings of company products and soft skills for new hires as required
- Responsible for providing existing employees cross trainings as required
- Create training plan, training materials and assessments
- Evaluate trainees, identify weaknesses, and prepare personalized training curriculum, provide training feedback to leader on a regular basis
- Possesses effective delivery/training techniques and methods
- Understanding of teaching methodology, processes, learning theories and inter-personal and group dynamics to deliver training program, as well as relevant tools
- Able to be dispatched to other cities for business trips when training needed
- Perform any other tasks as assigned by superior/ management

**Qualification：**
- Possess a Diploma/ Degree in Hospitality or any related disciplines
- Min 1 year trainer experience in blockchain or financial industry
- Working knowledge of Word, Excel and PPT to complete reporting and documentation efficiently and effectively
- Highly motivated, energetic, and reliable
- Excellent presentation, communication, problem-solving, interpersonal, and time-management skills
- Outstanding communication and speaking skills with internal and external teams
- Confident, proactive, able to work under pressure and meet deadlines and training target
- Ability to communicate in Mandarin would be an advantage.

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:

- Customer service: 1 year (required)
- Block Chain Industry: 1 year (required)

**Language**:

- Mandarin (required)

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