Customer Service Rep

**Date**:Sep 18, 2025

**Location**: Petaling Jaya, MY

**Company**:AkzoNobel

**About AkzoNobel**

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let’s paint the future together.

© 2024 Akzo Nobel N.V. All rights reserved.
- Responsible and accountable for Marine, Protective & Yacht invoicing billing. Coverage from all customers to associates.
- Manage and monitor automated invoicing systems for SG, ID, MY, TH, VN (Work with the team)
- Run daily billing reports to ensure accuracy and completeness.
- Identify and resolve errors in invoice submissions to customers or government portals (If any)
- Submit invoices to government portals (ID, MY, TH) for verification and send the verified invoice copy to customers. Check on the error for invoice submission thru the government portal daily, submit to customer on time after have government approval on the invoice copy
- Respond to internal and external customer inquiries or disputes related to invoices.
- Check on the automation invoice report daily, ensure all automate invoice posted
- Ensure adherence to local regulations and invoicing procedures in each country.
- Ensure all Credit note/rebate documents are prepared timely as soon as approval is received.
- Work closely with various function teams i.e. Collection team, Finance, Sales, Order desk, & Supply Chain including 3PL to resolve billing roadblocks.
- Attend to sales/customer enquiries on billing.
- Assists and support in ad hoc tasks relating to billing and process improvement when required.
- Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations.
- Participates and support in company activities when required.

**Experience**:

- Degree in Business Administration or equivalent.
- Minimum 1 year of experience in order management within a fast-paced environment.
- Proficient in BI tools and Microsoft Office.
- Hands-on experience with SAP system.
- Strong attention to detail and problem-solving skills.
- Ability to meet deadlines and perform well under pressure.
- Excellent communication and interpersonal skills.
- Team player with the ability to work independently with mínimal supervision.
- Experience collaborating with cross-functional teams, especially collections and customer service.
- Familiarity with invoicing software and automated systems is an added advantage.
- Good communication and interpersonal skills
- A good team player and can work independently with minimum supervision
- Ability to work with cross-functional teams, especially collections and customer service teams.
- Familiarity with invoicing software and automated systems is a plus.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 48751