Platform Governance

7 days ago

Malaysia Lazada Full time

Location:
**Malaysia**
- Department: eCommerce Platform- Location: Malaysia- The Policy team is responsible for improving the experience for both buyers and sellers through platform governance. The team sits central to various corporate and commercial functions within Lazada, and its members are required to work deeply and closely with stakeholders to drive improvement projects. The team is at the forefront of projects that have strong business impact. Applicants must have a strong aptitude for being analytical, data-driven in decision making, appreciate the use and intent of different technology stacks/ software, and able to deconstruct complex issues logically.**Responsibilities**:
- Provide analysis and regular reporting of business performance;
- Work closely with seller facing teams to ensure seller education and transparency on all new initiatives;
- Monitor, execute, and enforce seller policies to drive impactful behaviour;
- Support cross-functional projects through involvement in project planning, implementation, and testing;
- Identify areas for performance improvements and implement where practicable;
- Provide advice and support to channel, category, customer care and support stakeholders so as to achieve seller performance KPIs;
- Prepare new, and improve existing project and operational documentations to achieve operations excellence.
- Extract, transform, and load (ETL) data from Lazada data warehouse through SQL for analysis.

**Job Requirements**
- University graduate with relevant Bachelor’s or Master’s degree;
- At least 1 year of work experience in marketplace e-commerce, digital operations, project management; or at least 1 years of work experience in governance or compliance role.
- Intermediate to advanced level of SQL knowledge and scripting.
- Structured and analytical when presented with challenges, creative and flexible in proposing improvements and solutions.
- Enthusiastic in appreciating and resolving e-commerce platform challenges,
- Advanced knowledge of Microsoft Excel and Microsoft PowerPoint;
- Ability to manage multiple stakeholders, prioritize and deliver on multiple projects;
- Self-motivated, pro-active and able to work under pressure

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