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Customer Happiness Telemarketer
3 weeks ago
**Job Summary**:
We are seeking a highly motivated and customer-oriented individual to join our team as a **Customer Happiness Cum Telemarketer.**
In this role, you will be responsible in making outbound calls to existing customers with the goal of repeating selling products or services and engaging with them in providing exceptional customer service, address customer inquiries and concerns, and contribute to the growth of our customer base. Here are some key aspects of the role:
**Responsibilities**:
- **Making Outbound Calls**: Making outbound calls to a list of existing customers and may use scripts provided to present products or services in a compelling manner.
- **Issue resolution**: Listen attentively to customer feedback and concerns, and work diligently to find effective solutions, ensuring a positive experience and customer satisfaction.
- **Product or Service Knowledge**: A good understanding of the products or services for promoting purpose. This knowledge allows them to address potential customers' questions and concerns effectively.
- **Customer Engagement**: Aim to build rapport with existing customers to increase the likelihood of a successful sale. Building trust and addressing customer needs are crucial aspects of the job.
- **Handling Rejections**: Able to handle rejection professionally, turning negative responses into opportunities to address concerns and potentially make a repeat sale.
- **Recordkeeping**: Keeping accurate records of calls, customer responses, and sales is important for tracking performance and providing feedback to the sales team or management.
- **Adaptability**: The ability to adapt to different situations and respond effectively to various customer personalities is crucial. You may encounter a wide range of responses and must adjust their approach accordingly.
- **Target Achievement**: Often work with sales targets or quotas. Meeting or exceeding these targets is a key performance indicator in many telemarketing roles.
- **Handling Complaints and grievances**: Every doubt of customer have to settle in a efficiently.
- **Attending Telecommunication Platform** - Answering all the direct message, from website and others communication engine (Sleekflow)
- **Marketing & Campaign** : Prepare paperwork for promotion, campaign and set the target for every of it.
**Requirements**:
- Excellent interpersonal and communication skills, sales oriented with a natural ability to build rapport and establish trust with customers.
- Strong problem-solving skills and the ability to think creatively to resolve customer issues.
- Focus on customer satisfaction and relationship building.
- Self-motivated and target-oriented, with a drive to meet and exceed customer engagement goals.
- Familiarity and proficiency in data entry.
- Ability to work independently as well as collaboratively within a team.
**Working Location**: Taman Johor Jaya, Johor Bahru
**Working Hour**: 9.00 am - 6.30 pm (Mon - Fri)
**Salary**: RM1,600.00 - RM3,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Bahasa (preferred)
