Cantonese Speaking Fraud Ops Analyst

14 hours ago

Kuala Lumpur, Malaysia Citigroup Full time

**Discover your future at Citi**:
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

**Job Overview**:
The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

**Responsibilities**:

- Perform short and long term forecasting analysis and standardized fraud analysis

- Make judgments based on practice and precedence, and work within guidelines, under general supervision

- Develop and maintain working knowledge of business/industry standards and practices

- Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area

- Identify inconsistencies in data or results, and exchange information in a concise and logical way

- Impact the business directly through the quality of the tasks/services provided

**Qualifications**:

- Relevant experience in a related role

- Knowledge and previous experience in the Investigation and Fraud claims process

- Experience in trend analysis and alerts in early fraud detection

- Extensive knowledge of the Bank's Transactional Processing platforms

- Proficient in Microsoft Office and Access

- Consistently demonstrates clear and concise written and verbal communication

- Demonstrated ability to remain unbiased in a diverse working environment

**Education**:

- Bachelor’s degree/University degree or equivalent experience
- **Job Family Group**:
Operations - Services
- **Job Family**:
Fraud Operations
- **Time Type**:
Full time
- **Most Relevant Skills**

Please see the requirements listed above.
- **Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

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