Fraud Ops Analyst

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

**Shape your Career with Citi**

We’re currently looking for a high caliber professional to join our team as **Officer, Fraud Ops Analyst Hybrid** (Internal Job Title: Fraud Ops Analyst - **C09**) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life.

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

In this role, you’re expected to:

- Work on shifting schedule but more likely night shift (NAM) as countries to be supported are UK and US.
- Review and perform short
- and long-term forecasting analysis and standardized fraud analysis.
- Make judgments based on practice and precedence, and work within guidelines, under general supervision.
- Develop and maintain working knowledge of business/industry standards and practices.
- Identify inconsistencies in data or results, and exchange information in a concise and rational method.
- Escalate any concerns or issues to the Manager. Provide feedback and recommendations on the next course of action in relation to Fraud Risk Assessment.
- Build strong relationships with peers. Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area.
- Impact the business directly through the quality of the tasks/services provided.
- Bachelor’s/University degree or equivalent experience ideally finance related courses
- Minimum 1 - 2 years working experience in fraud risk management, detection or similar role is a plus
- Demonstrates a foundational understanding of the Financial Industry and related skills.
- Proficient in Microsoft Office.
- Excellent verbal and written communication skills.
- Strong analytical skills.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

hybrid #LI-AR1Job Family Group:
Operations - Services
- **Job Family**:
Fraud Operations
- Time Type:
Full time
- Most Relevant Skills

Please see the requirements listed above.
- Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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