Fraud Ops Analyst
2 weeks ago
Client: Digital Bank (Confidential)
Location: Menara Chulan, Kuala Lumpur
Employment Type: 12-Month Contract (Extendable)
Work Mode: Onsite
MUST BE ABLE TO WORK ON ROTATIONAL SHIFT
Job Summary
We're hiring a Fraud Operations Analyst for a leading Digital Bank based in Menara Chulan. The role focuses on managing fraud detection, prevention, and investigation activities within the banking environment. The ideal candidate must have strong experience in fraud operations within the banking industry.
Key Responsibilities
- Monitor and investigate suspicious or fraudulent transactions.
- Analyze transaction data and escalate potential fraud cases.
- Identify fraud trends and recommend preventive measures.
- Collaborate with Compliance, Risk, and Technology teams to enhance fraud processes.
- Prepare and maintain fraud trend reports and case summaries.
- Lead and mentor the fraud operations team to ensure timely case handling.
Requirements
- Banking industry experience is mandatory.
- Minimum 1-2 years of experience in fraud operations, risk, or investigations.
- Proven experience handling card fraud, identity theft, and digital channel fraud.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and teamwork abilities.
- Familiar with fraud tools or CRM systems (e.g., JIRA, Zendesk, LexisNexis).
- Able to work full-time onsite at Menara Chulan, Kuala Lumpur.
Job Type: Contract
Contract length: 12 months
Pay: RM2, RM3,473.67 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
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