Payment Team Leader

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia EBC Financial Group Full time 96,000 - 144,000 per year

Responsibilities:

· Lead and supervise the invoice processing and payment team to achieve operational targets/ KPI.

· Define and execute payment risk strategy, policies, and controls across all entities.

· Scale and optimize risk operations, embedding SLAs, QA, and case management workflows.

· Lead, mentor, and develop a high-performing team; provide senior management with risk reporting and insights.

· Collaborate with Data Analyst to enhance fraud models, detection thresholds, and real-time monitoring systems.

· Partner with Product, Finance, Fraud Ops and Compliance team to reduce risk while improving approval rates and customer experience.

· Partner with Compliance and Legal to ensure adherence to local and international regulations.

· Perform any ad hoc duties assigned by superior.

Ǫualifications:

· At least 5 years' experience in payment risk, chargebacks, compliance or fraud management role with at least 2 years of supervisory role, preferably in an international finance shared service company environment/ financial services/ blockchain industry.

· Excellent leadership, analytical, strategic thinking, problem-solving skills & willing to work rotational shifts.

· Fluent in Mandarin & English to effectively communicate with our diverse client base and stakeholders (written & spoken).

· Experience in using CRM or Salesforces will be added advantage.

Job Type: Full-time

Pay: RM8, RM12,000.00 per month

Work Location: In person

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