Payment Team Leader

3 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia EBC Technology Malaysia Full time 80,000 - 150,000 per year

Responsibilities:

  • Lead and supervise the invoice processing and payment team to achieve operational targets/ KPI.
  • Define and execute payment risk strategy, policies, and controls across all entities.
  • Scale and optimize risk operations, embedding SLAs, QA, and case management workflows.
  • Lead, mentor, and develop a high-performing team; provide senior management with risk reporting and insights.
  • Collaborate with Data Analyst to enhance fraud models, detection thresholds, and real-time monitoring systems.
  • Partner with Product, Finance, Fraud Ops and Compliance team to reduce risk while improving approval rates and customer experience.
  • Partner with Compliance and Legal to ensure adherence to local and international regulations.
  • Perform any ad hoc duties assigned by superior.

Ǫualifications:

  • Bachelor's degree in Business Administration, Finance, Accounting or related field.
  • At least 5 years' experience in payment risk, chargebacks, compliance or fraud management role with at least 2 years of supervisory role, preferably in an international finance shared service company environment/ financial services/ blockchain industry.
  • Excellent leadership, analytical, strategic thinking, problem-solving skills & willing to work rotational shifts.
  • Fluent in Mandarin & English (written & spoken).
  • Experience in using CRM or Salesforces will be added advantage.

Job Type: Full-time

Pay: RM7, RM10,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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