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Retail Sales Supervisor

3 weeks ago

Bandar Utama, Malaysia Marks & Spencer Full time

KEY RESPONSIBILITIES

1) Generating Sales To assist the Sales Manager in maximizing sales and commercial opportunities in the following areas:
- Maximize the sales return per square foot from the department
- Implement sales promotions and follow the selling plan by the Sales Manager and Buyer
- Use stock management systems to ensure the optimum stock availability (stock replenishment)

2) Customer Service
- Provide high standards of customer service
- Ensure that our customers are comfortable, welcome and courteously served

3) Use of Space and Department Presentation
- Ensure optimum use of space through the effective interpretation of commercial information and current merchandise group’s policies.
- Present the department in an attractive way, maintaining high standards throughout.
- Assist the sales manager in working with the Visual Merchandising Department to ensure that the items planned to be promoted are given priority of display within the department
- In liaison with the buyer to ensure that the department merchandise layout is presented and associated in a logical manner that is easy for the customer to shop.

4) Operational Efficiency
- Ensure maximum efficiency by effective planning of staff resources and implementing sound administrative practices.
- Maintain good housekeeping standards and ensure housekeeping standard checklist are done.
- Monitor and ensure that our staff and promoters maintain a high level of grooming standard and customer service. - Adhere to legal and company regulations, policies and ensure company assets are safeguarded through implementing all policies relating to health and safety, security.

5) Human Resources
- Establish training and development needs of staff and support implementation

6) Communication and Staff Motivation
- Supervise and motivate department staff, setting and maintaining high standards. - Effectively communicating throughout the department and support representation of the sales manger.
- Foster and maintain good working relationships throughout the department and the company.

7) Cash Till
- To perform all tasks related to running cash till including but not limited to, cash/credit card handling, merchandise refunds/exchange, and gift cards.
- To authorize return/refund activities with due diligent and to follow Return and Exchange Policy set by company.
- To perform pick up of sales proceed and safekeeping in the safe box in the cash room
- To maintain the security and accuracy of change funds issued to cash till locations.
- To perform store opening and closing procedures including safe responsibilities.
- To count money in cash drawers and calculate total payments/refunds received. Complete readout including all necessary paperwork, credit card reports, department reports, and bank deposit.
- To communicate all sales information and promotions to staff members. Ensure that sale prices and promotions are going through the cash till correctly.
- To assist Daily Records in problem solving with daily balancing of cash till.
- To record all cash movements in and out of the Safe Box.
- To maintain accurate records of the register drawers in the safe.

**Requirements**:

- At least 1 year experience in Sales Supervisor position
- Preferably have Retail background in F&B
- Good leadership and able to work independently

**Job Type**: Permanent

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Afternoon shift
- Day shift
- Evening shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Do you have sales supervisor experience in F&B Retail Industry?