Customer Support Intern

1 week ago

Mont Kiara, Malaysia ACE Language Centre Full time

**Position**: Customer Support Intern
**Location**: ACE Education, Malaysia Employment
**Type**: Full-Time ONSITE
**Hiring Location**: Mont Kiara ,Kuala Lumpur

**About Us**:
ACE Language Centre is a fully licensed English language center in Malaysia, dedicated to providing high-quality language education. With a commitment to excellence and a team of experienced educators, we offer a range of courses including Intensive English, Business English, Kids English, Corporate Training, and General English. Our mission is to empower students with the language skills they need to succeed academically and professionally.
**Key Responsibilities**:
**Customer Interaction**:
2. Understand and assess customer needs to provide appropriate information and assistance.
3. Anticipate customer needs and provide proactive solutions.
**Service Coordination**:
1. Guide clients through the enrolment process and provide support with educational programs, schedules, and other services offered by ACE Education.
2. Collaborate with internal teams to resolve customer concerns and ensure seamless service delivery.
3. Monitor customer satisfaction and identify areas for improvement.

**Feedback and Reporting**:
1. Collect feedback from clients to improve services and customer satisfaction.
2. Maintain accurate records of customer interactions and prepare regular reports for management.

**Administrative Support**:
1. Assist in managing customer databases and updating information as needed.
2. Support event coordination, including workshops and open days.

**Qualifications and Skills**:
**Education**:
1. Diploma or Bachelor's degree in Customer Service, Business Administration, or a related field.

**Experience**:
1. Experience in a customer service or support role is preferred.
2. English Communication skill is Mandatory

**Skills**:
1. Strong interpersonal and communication skills (verbal and written).
2. Proficient in using customer service software, CRM tools, and Microsoft Office Suite.
3. Ability to manage multiple tasks and work in a fast-paced environment.
4. The ability to prioritise tasks and manage time effectively.
5. High level of professionalism, with a positive and proactive approach.

**Personality Traits**:
1. Customer-oriented, proactive, and problem-solving mindset.
2. Patience, adaptability, and attention to detail.

**What We Offer**:
Opportunities for career development and training.
A friendly and collaborative work environment.
The chance to make a positive impact in the education sector.

Pay: RM500.00 - RM600.00 per month

**Location**:

- Mont Kiara (required)

Expected Start Date: 05/30/2025

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