Customer Support Executive

2 days ago


Mont Kiara, Malaysia Reeracoen Malaysia Full time

**Job Function**: Custmer support/service, Sales coordinator/Admin/Receptionist/Secretary - ** Industry**: Retail, Retail/Distribution(Fashion&Apparel), Retail/Distribution(Other) - ** Job Description**: - Handle Product Inspection (BR) related matters - coordinate between customer, warehouse and stakeholders - Handling New Store Opening/Closing - new store open scheduling, manage store listing, prepare new store registration proposal etc - Handle customer inquiry/complaints (Ex: item damage/shortage) - Submit Order PC change setting / Report spoiled PC - Handle monthly order schedule - Request order quantity/Monthly Stock Level from customers - Follow up special order shipment status and inform to customer - Update Covid-19 situation and store status in Malaysia (Monthly) - Update Sales & Monthly Task Result - Update and send Malaysia store list (monthly) - Follow up special/new project planning with customer - Handle shipment/ordering issue (delay, wrong date setting etc) - Update HQ Monthly Meeting Sales Report - Request document from HQ (cosmetic) - Prepare Meeting Agenda/Minutes/presentation with customer, warehouse and stakeholders - ** Requirement**: - Experience: Minimum 2 years of working experience, customer support on warehouse operations relevant experience will be an added advantage - Language: > Well versed in English and Bahasa Malaysia, both verbal and written > Basic Japanese language will be an added advantage - Others: > Self-motivated, willing to learn > Good communication and interpersonal skills > Able to multitask effectively > Meticulous, able to work under pressure and independently > Willing to travel when required > Willing to work in Mont Kiara area - ** Other Language**: Mandarin, English - ** Benefit**: - Season Parking provided - Any cost on travel (e.g. office to Daiso warehouse, banks etc) reimbursed - Bonus provided once a year. (only if you worked for more than 1 year) - AL 12days/year - MC 14days/year (RM50 per claim) - Annual medical checkup - Maternity leave



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