Reservation Sales Agent

4 days ago


Kuala Lumpur, Malaysia Marriott International, Inc Full time

**Additional Information**
**Job Number**25025110
**Job Category**Reservations
**Location**The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.


  • Reservation Agent

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia ibis Styles Kuala Lumpur Fraser Business Park Full time

    Role Summary:The Reservation Agent plays a key role in assisting guests with booking accommodations and providing exceptional customer service. No prior experience is required, making this an ideal opportunity for individuals looking to start their career in the hospitality industry.Responsibilities:Reservation Handling:Assist guests with inquiries and...

  • Reservation Agent

    2 weeks ago


    Kuala Lumpur, Malaysia Sleeping Lion Suites Bukit Bintang Full time

    **Duties** - Handle advance room reservations, ensure availability, quote rates, and guarantee all reservations with approved payments, especially during high occupancy. Ensure clear guest communication on full charges for non-arrivals and report if the forecasted full house is not achieved. - Maintain close relationships with key business clients. - Type...


  • Kuala Lumpur, Malaysia Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Reservations Agent

    2 weeks ago


    Kuala Lumpur, Malaysia Marriott International Full time

    Job Description *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24079134 **Job Category** Reservations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Reservation Agent

    2 weeks ago


    Kuala Lumpur, Malaysia Dorsett Hartamas, Kuala Lumpur Full time

    Job Descriptions - Strong customer service skills and able to maintains highest standard of professionalism and attitude with guest, bookers, group, travel agents and internal room reservation related matters. - Processes reservations by mails, telephone, fax or central reservation system with upmost accuracy and attention to detail. - Ensure prompt and...


  • Kuala Lumpur, Malaysia Qatar Airways Full time

    We are pleased to announce an incredibly exciting opportunity to join our Cargo team as a Cargo Reservations Agent. In this position, you will ensure the smooth operational flow of cargo through acceptance and management of bookings. You will monitor and record reservations and ensure all aspects of the bookings are properly recorded and submitted. You will...

  • Reservations Agent

    1 week ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24059592 **Job Category** Reservations **Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received...

  • Reservation Agent

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia YTL Hotels Full time

    A Reservation Agent handles hotel room bookings through phone, email, and online platforms, ensuring all details are entered correctly into the system. They assist guests with inquiries on room rates, availability, and special requests while providing friendly and professional service. The role also involves coordinating with other departments for guest...

  • Reservation Agent

    4 days ago


    Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full time

    **Job description** To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by the Management. **Duties & Responsibilities** Product Knowledge: - To be familiar with hotel’s policies and procedures (SOP). - To be well-versed with the facilities and...