Customer Support Representative

2 days ago

Subang Jaya, Malaysia element14 Pte Ltd Full time

**Job Summary**:
**Principal Responsibilities**:

- Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
- Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
- Maintains and updates electronic and/or hard copy records as required.
- Other duties as assigned.

**Job Level Specifications**:

- Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
- Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
- Work is performed independently, with mínimal supervision. Able to establish priorities and manage time to complete work.
- Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
- Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

**Work Experience**:

- Typically requires a minimum of two years of related experience.

**Education and Certification(s)**:

- High School Diploma or equivalent

**Distinguishing Characteristics**:

- Demonstrated capacity to manage multiple priorities effectively in a fast-paced environment..

**Job Types**: Full-time, Permanent

Pay: RM3,200.00 - RM4,100.00 per month

Ability to commute/relocate:

- Subang Jaya (47500): Reliably commute or planning to relocate before starting work (required)

Work Location: In person

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