Customer Service Officer

2 weeks ago

Bukit Jalil, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

**Job Responsibilities**:

- Ensures highest standard of service delivery on personalised phone services to our customers.
- Identifies and handles customer enquires completely and accurately.
- Resolves customer complaints and problems to the satisfaction of the customer.
- Uses customer service and sales skills to optimize the opportunity of each customer contact.
- Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
- Alerts management of issues that require escalation for complete resolution or which may indicate a larger, underlying problem.
- Maintains confidentiality of the Bank’s customers and data.
- Ensures knowledge is up-to-date by **participating in individual and team trainings, meetings and reading the information** posted in the Call Centre’s knowledge management system.

**Requirements**:

- Degree/Diploma in any discipline
- Experience in Call Centre, Banking or Customer Service environment will be an advantage
- Possess a pleasant voice & good telephone etiquette
- **Possess good communication skills (verbal and written English)**

**Job Types **: Full-time, Permanent

**Salary**:
RM2,800.00 - RM3,800.00 per month + (**_additional allowances_**) + (**_attractive incentives_**)

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,800.00 - RM3,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus

Application Question(s):

- Are you currently employed?
- On a scale of 1 (poor) - 10 (excellent), rate your fluency in English.

**Education**:

- STM/STPM (preferred)

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