Customer Service Officer

1 day ago

Bukit Jalil, Malaysia PRISM+ Full time

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

**Responsibilities**:

- Assist customers in troubleshooting or identifying technical issues.
- Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
- Provide immediate attention to serious cases and escalate for swift resolutions.
- Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
- Maintaining a polite, helpful, and professional manner.
- Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
- Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
- Uphold client confidentiality policy.

**Requirements**:

- Diploma/Degree holder or equivalent.
- At least 1 - 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multitask, organize, and prioritize work.
- Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
- Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
- Strong technical skills and ability to adapt to new technologies quickly.
- This position will be** fully work from office.**

**Benefits**
- 14 Days Annual Leave
- 1 Day Birthday Leave
- Annual outpatient benefit (Includes dental and optical benefits)
- Annual increment
- Performance bonus
- Free flow snacks and drinks

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