Customer Service Officer

2 weeks ago

Bukit Jalil, Malaysia Agensi Pekerjaan Careerpath Sdn Bhd Full time

Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
- Guide callers in navigating the client website and using the available services
- Gather customer feedback and sentiments and escalate to the relevant parties for further actions
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
- Maintains and improves service level quality by adhering to standards and guidelines
- Handle ad hoc duties as required.

**Qualifications**
- Good communications skills
- Ability to listen and active problem-solving skills
- Good interpersonal skills
- Prior working experience in a call centre environment
- Possess great customer service skills

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,800.00 - RM3,500.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)

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